To download a copy of these policies click here.

• Return Policy
• Shipping/Handling Policy
• Discount Policy
• Course Review Policy
• Past Due Policy
• Copyright Policy

RETURN POLICY (back to top)

Courses may be returned to ITS for a full refund, provided:

1. The return is made within thirty (30) days of the invoice date for sales in North America.
   
2. The return is made within sixty (60) days of the invoice date for sales outside North America.
   
3. The material is received by ITS in saleable condition.
   
4. A copy of the original invoice or purchaser's contact information accompanies the return.

ALSO NOTE:

1. Saleable courses returned after thirty (30) days of the invoice date are subject to a $15.00 per course restocking fee.
   
2. Unsaleable courses returned at any time will be charged to the purchaser.
   
3. The customer is responsible for all shipping and handling costs under any condition.

SHIPPING & HANDLING POLICY (back to top)

1. INSTITUTIONS:
   1. Shipping: Continental US shipping is by UPS Ground Service, and all other shipping is by U.S. Postal Service unless prior arrangements are made.
   2. Handling: $2.00 per course if the course, invoice, and materials are sent to the same location. $4.00 per course if the course, invoice and materials are sent to different locations. (Purchasers may have materials sent directly to the student.)

2. INDIVIDUALS:
   1. Continental US orders are sent by UPS Ground Service (unless prior arrangements are made).

      S/H for Continental US orders (Individuals only):

      • $0-$100 = $5.95 s/h
        
      • $101-$250 = $7.95 s/h
        
      • $251-$400 = $9.95 s/h
        
      • $401-$550 = $11.95 s/h
        
      • Over $550 = 2% of order

   2. All other orders are sent by U.S. Postal Service (unless prior arrangements are made). Contact ITS for actual shipping costs.
      
   3. The billed customer is responsible for shipping costs on all orders, including returns.

DISCOUNT POLICY (Discounts apply to student materials only.) (back to top)

1. 1. Bulk Discount (10%): This discount is for orders of ten (10) or more courses and is available to any organization or individual. The order can be for any combination of courses rather than ten (10) copies of the same course.
2. International Discount (10%): This discount is for any order placed by someone outside the US (including Canada) and is available to any organization and individual.
3. Ministerial Discount (10%): This discount is for any order placed by full-time ministry personnel on a non-credit basis only. No student taking a course for credit can qualify for this discount. (“Full-time ministry personnel” is defined as someone who works full-time in a church or missions related ministry. Para-church ministries do not qualify. Orders must include the name and tax-exempt number of the person’s church or mission organization.)
   NOTE: Discounts may not be combined and are for student materials only.

COURSE REVIEW POLICY (back to top)

• Schools, organizations, and ministries (no individuals) may optain courses for review.
  
• Limit three courses for review at any one time.
  
• One invoice will contain all charges for course(s), shipping and handling.
  
• The customer is responsible for all shipping and handling costs under any condition.
  

1. Those with an established purchase history with ITS and based in North America:
   
   1. Shipping and Handling: invoiced, due in thirty days.
      
   2. Course(s): invoiced, due in thirty days unless course(s) are returned.
      

2. All others based in North America:
   
   1. Shipping and Handling: charged on your credit card before the material is shipped.
      
   2. Course(s): charged in thirty days on your credit card, unless other form of payment is received or course(s) are returned.

3. Those based outside North America:
   
   1. Shipping and Handling: charged on your credit card before the material is shipped.
      
   2. Course(s): charged on your credit card, then credited for returned course(s) according to the Return Policy.
      

PAST DUE POLICY (back to top)

1. Payment is due within thirty (30) days of the invoice date. After thirty days, the invoice is considered "past due."
   
2. If payment is not received within sixty (60) days, a 10% late fee will be applied.
   
3. If payment is not received within ninety (90) days, the customer will be contacted regarding the account.
   
4. If payment is not received within one hundred twenty (120) days, no additional orders will be processed until all past due invoices are paid.

COPYRIGHT POLICY (back to top)

1. All materials are copyrighted by the Institute of Theological Studies.
   
2. Under no circumstance is anyone permitted to reproduce any materials, unless permission is granted by ITS.
   
3. Academic institutions are not permitted to loan ITS materials to students taking the course for credit. Each student should purchase his/her own copy.
   
4. Contact ITS with any questions or unique situations.

NOTE: ITS Policies are subject to change without notice.

Revised 5/05